West Creek Emergency Center

Visiting Hours at West Creek Emergency Center

Temporarily Closed

12720 Tuckahoe Creek Ct
Richmond, VA 23238

About West Creek Emergency Center

West Creek Emergency Center is centrally located in West Richmond, Virginia, near Short Pump, West Broad Street and Patterson Avenue. We are a 24/7 emergency room (ER) fully staffed and equipped to handle medical emergencies for adults and children. We are also proud to offer advanced diagnostic imaging on an outpatient basis.

For more information about West Creek Emergency Center's emergency services or for help finding a doctor, call our free, 24/7 Consult-A-Nurse line at (804) 320-3627 (DOCS).

Pediatric emergency care

Some of our pediatric-friendly emergency features include:

Nurses with special training and certification in pediatric care
Pediatric medication management system
Family-friendly environment
Emergency transfers to Henrico Doctors' Hospital, if needed, with no fees

ER wait times

Check the top of our website or text "ER" to 32222 to find out the wait times of the HCA Virginia ER closest to you.

Note: Message and data rates apply. ER wait times are approximate and provided for informational purposes only.

Diagnostic medical imaging services

With our network of facilities throughout Virginia, we provide total outpatient imaging services, including same-day imaging procedures—all without an ER fee.

Some of our imaging services are:

Computed tomography (CT)/computerized axial tomography (CAT)—including positron emission tomography (PET), electron-beam CT (EBCT) and single-proton emission CT (SPECT)
Diagnostic radiology and digital X-rays—including nuclear radiology, diagnostic ultrasound, magnetic resonance imaging (MRI) and interventional procedures
Ultrasound—including detailed videos

Facility Star Rating Description

Each patient’s experience at our practice is important to us. As we strive to provide the highest level of care, we value feedback on all aspects of the patient experience. This Medical GPS patient experience survey measures patient satisfaction from the time the appointment was made to the time the patient spent with the provider.

Recommend: The Recommendation rating reflects patients’ overall likelihood of recommending their provider to friends or family members.
Exam Thorough: The Exam Thorough rating reflects how satisfied patients were at the thoroughness and completeness of their examination and treatment.
Provider Answers: The Provider Answers rating shows the level of patient satisfaction on how the provider was able to answer questions and fully explain treatment.
Provider Concern: Provider concern measures the extent to which patients agree they were treated with courtesy, respect and concern throughout the entire examination.
Wait Reasonable: This rating measures patient satisfaction on the total time spent waiting for the provider.