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Patient information

We offer a wide range of resources to ensure you get all the information you need to understand and be comfortable with your care.

Online registration

We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.

Register Online :

Patient text message updates 

Participating insurance plans

We accept all forms of government insurance from the U.S., Canada and other countries. We also accept Medicare, Medicaid, Civilian Health and Medical Program of the Uniformed Services (CHAMPUS), and workers compensation.

View our participating insurance plans:

Advance care planning

Advance directives are legal documents that allow you to give directions for your future medical care. Advance directives help you protect your right to request or refuse care.

Learn more about advance care planning

Patient rights and responsibilities

We respect the dignity and pride of each individual we serve. We want our patients to be informed of their rights, responsibilities, and have access to contacts for complaints and grievances.

View your patient rights

Our patient resources and services

We are proud that LewisGale Hospital Montgomery is able to offer you and your family a range of services throughout your time in our care.

Our patient amenities

A hospital stay can be a difficult time for you and your family. We work to make it as pleasant as possible by providing you with a range of services, including:

  • Assistive devices for those with sensory-impairments
  • Comfortable accommodations with cable television and bedside telephones
  • Counseling and chaplain services, pastoral care and a nondenominational chapel
  • Dietician consultations, to help you find foods to promote healing and good health
  • Gourmet food service, including made-to-order room service dining
  • Free parking, for your convenience
  • Gift shop with an assortment of cards, snacks, gifts and flowers
  • Interpreters for many languages, including sign language
  • Postal mail, printouts of email messages and flowers delivered to patient rooms
  • Wi-Fi access

Additional patient policies and services

Because of our commitment to your health and comfort throughout your time with us, we have a certain practices in place to keep you and your loved ones safe and at ease.

We are a smoke-free facility

There is no smoking permitted within hospital premises at any time. We enforce this policy to keep our staff and patients healthy. There are designated locations for smoking outside the hospital.

We are committed to your safety

We understand how important feeling secure is to being comfortable. Our security services are there to keep you, your visitors and staff are safe, and also to ensure that your belongings and valuables are safe as well.

Our visiting hours

Visitors are often an important part to a strong recovery. We allow visitors between the hours of 2:00pm to 8:30pm daily. However, there are quiet hours from 2:00pm to 4:00pm and 10:00pm - 6:00am to encourage healing and rest.


Preparing to return home

When your doctor decides you’re ready to leave the hospital, you’ll receive a discharge order with instructions for follow-up care, such as medication, dietary requirements or recommendations and your next scheduled appointment with your doctor. You’ll also stop by the hospital cashier to settle your account. Then, you’ll be escorted by a hospital representative to your waiting transportation. You may want to arrange with a family member or friend to take you home.

Talk directly to a nurse, any time

 

 Consult-A-Nurse is a free service that provides you with physician referrals and health information 24/7. Our RNs and referral specialists can help you find a doctor, answer your healthcare questions and register for classes and events.

More resources for our patients

Our goal is to provide you with quick and easy access to all the information you need to stay healthy and connected with your healthcare professionals.


Behavioral health toolkit

There is no shame or fear in needing mental health care, and we make it easier than ever to find providers and programs near you, learn more about behavioral health and how to get support if you or a loved one is in need.

Access our behavioral health toolkit 

Stay up-to-date and informed

We provide regular text message updates about your upcoming appointments, scheduling changes and other information regarding your visit.

Stay on schedule

We know how busy life can be, so we make sure you have the ability to fill out paperwork and answer provider questions ahead of time.

Financial information for patients

We offer access to resources to help you understand the billing process and make process and make payments easily with our patient resource page.

MyHealthONE is our secure patient portal that allows you to manage all parts of your healthcare easily and securely.

  • View health records — lab results, physician notes, imaging reports and more
  • View your post-visit summary
  • Schedule a follow-up appointment
  • Share your health records with a physician or caregiver
  • And more
Create an account 

Download the MyHealthOne app on the App Store® or Google Play