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See below for specific information regarding a HCA Virginia location in your area.

Chippenham Hospital

Visitation Policy

With COVID-19 cases continuing to decline in Central Virginia, we are pleased to ease our visitation policy, while still prioritizing the safety of our patients, physicians, nurses and colleagues. Effective Monday, May 17, we are making changes to our visitation policy as mentioned below.

  • Patients (including ER patients) are limited to two (2) adult visitors (age 16+) from 6am – 8pm
  • Laboring mothers are allowed one (1) adult visitor (age 16+) for the duration of her labor and one (1) adult visitor overnight.
  • Post-partum patients are limited to two (2) adult visitors (age 16+) during daylight hours (8am – 8pm).

  • Neonatal (NICU) and Pediatric patients will be allowed two (2) adult visitors during the day and one legal guardian overnight.
  • COVID-19 patients are not allowed visitors for the safety of the patient and visitors.

  • Disabled patients who require assistance as a result of such disability are allowed one support person per day for the duration of their stay.

Exceptions may be made for extenuating circumstances after consultation with the Administrator on Call (AoC) (e.g. Clergy, patients who have dementia or hearing loss and require the support of a caregiver, end of life care, surgical patients who require an advocate/coach, and emergencies such as stroke requiring decision making by family member).

Visitors will be asked to refrain from visiting and utilize alternative methods of communication with patients who are under observation or test positive for coronavirus (COVID-19).

Hospital stay will pre-screen all visitors (using standard pre-screening questions). All visitors will be required to wear a mask, an identifying armband indicating they have been screened, and perform appropriate hand hygiene throughout their visit.

Thank you for your cooperation with these restrictions as we work together to end this pandemic.

Dominion Hospital

Dominion Hospital is committed to keeping you informed, and continuing to best serve our patients and community as the COVID-19 pandemic circumstances continue to evolve. We know that patients, families, and staff may be worried, so please be assured that we continue to follow the guidance of HCA Healthcare and the U.S. Centers for Disease Control and Prevention (CDC) to keep our healthcare community safe.

In addition to our already existing enhanced COVID-19 safety precautions and previously implemented visitor restrictions, effective Tuesday December 1, 2020, Dominion Hospital shifted to parents and guardians of Child and Adolescent patients visiting on alternate days.

  • Patients are allowed one adult (age 16 and older) visitor every other day, and one guardian at time of discharge.
  • Visitors of patients registered with last names A – M will visit on odd days of the month.
  • Visitors of patients registered with last names N – Z will visit on even days of the month.
  • The Child Unit will be offering extended telephone time Monday - Friday 10:00 – 11:00am and 2:00 – 3:00pm, in addition to their already scheduled 7x/week 6:30 – 8:30pm, and Saturday/Sunday 1:00 – 2:00pm times. During phone time, individuals will be allowed to receive two (2) incoming calls no more than 10 minutes each, and are also allowed to make one outgoing call that is not more than 10 minutes each.
  • The Adolescent Unit will also be offering extended telephone times, with calls occurring every day 12:30 – 1:15pm, 6:00 – 7:15pm, and 8:00 - 8:30pm. During telephone time, individuals will be allowed to make and receive calls that are no longer than 10 minutes long.  

In addition to staggered visitation, effective Monday, December 7, 2020, we began restricting outside food. Visitors are no longer permitted to bring in outside food during visitation or at any other times. Communal eating, where individuals are unable to remain properly masked, has been proven to be one of the greatest risks for COVID-19 viral transmission.

These enhanced safety measures are intended to limit the number of visitors on the units each day, to increase our ability to maintain physical distancing, to most effectively enforce our universal masking requirements, and to cut down on potential patient and staff exposure to individuals who may transmit the COVID-19 virus.

Dominion Hospital is honored to be able to continue to serve our patients, families, and community during these extraordinary times, and remains steadfast in our responsibility to maintain a safe, healthy, and healing environment.

Hanover Emergency Center

Visitation policy

With COVID-19 cases continuing to decline in Central Virginia, we are pleased to ease our visitation policy, while still prioritizing the safety of our patients, physicians, nurses and colleagues. Effective Monday, May 17, we are making changes to our visitation policy as mentioned below.

  • Patients (including ER patients) are limited to two (2) adult visitors (age 16+) from 6am – 8pm
  • Laboring mothers are allowed one (1) adult visitor (age 16+) for the duration of her labor and one (1) adult visitor overnight.
  • Post-partum patients are limited to two (2) adult visitors (age 16+) during daylight hours (8am – 8pm).

  • Neonatal (NICU) and Pediatric patients will be allowed two (2) adult visitors during the day and one legal guardian overnight.
  • COVID-19 patients are not allowed visitors for the safety of the patient and visitors.

  • Disabled patients who require assistance as a result of such disability are allowed one support person per day for the duration of their stay.

Exceptions may be made for extenuating circumstances after consultation with the Administrator on Call (AoC) (e.g. Clergy, patients who have dementia or hearing loss and require the support of a caregiver, end of life care, surgical patients who require an advocate/coach, and emergencies such as stroke requiring decision making by family member).

Visitors will be asked to refrain from visiting and utilize alternative methods of communication with patients who are under observation or test positive for coronavirus (COVID-19).

Hospital stay will pre-screen all visitors (using standard pre-screening questions). All visitors will be required to wear a mask, an identifying armband indicating they have been screened, and perform appropriate hand hygiene throughout their visit.

Thank you for your cooperation with these restrictions as we work together to end this pandemic.

Henrico Doctors' Hospital

Visitation policy

With COVID-19 cases continuing to decline in Central Virginia, we are pleased to ease our visitation policy, while still prioritizing the safety of our patients, physicians, nurses and colleagues. Effective Monday, May 17, we are making changes to our visitation policy as mentioned below.

  • Patients (including ER patients) are limited to two (2) adult visitors (age 16+) from 6am – 8pm
  • Laboring mothers are allowed one (1) adult visitor (age 16+) for the duration of her labor and one (1) adult visitor overnight.
  • Post-partum patients are limited to two (2) adult visitors (age 16+) during daylight hours (8am – 8pm).

  • Neonatal (NICU) and Pediatric patients will be allowed two (2) adult visitors during the day and one legal guardian overnight.
  • COVID-19 patients are not allowed visitors for the safety of the patient and visitors.

  • Disabled patients who require assistance as a result of such disability are allowed one support person per day for the duration of their stay.

Exceptions may be made for extenuating circumstances after consultation with the Administrator on Call (AoC) (e.g. Clergy, patients who have dementia or hearing loss and require the support of a caregiver, end of life care, surgical patients who require an advocate/coach, and emergencies such as stroke requiring decision making by family member).

Visitors will be asked to refrain from visiting and utilize alternative methods of communication with patients who are under observation or test positive for coronavirus (COVID-19).

Hospital stay will pre-screen all visitors (using standard pre-screening questions). All visitors will be required to wear a mask, an identifying armband indicating they have been screened, and perform appropriate hand hygiene throughout their visit.

Thank you for your cooperation with these restrictions as we work together to end this pandemic.

John Randolph Medical Center

Visitation policy

Effective March 3rd, 2021

Patients (age 16 and older) are limited to one adult visitor per day during the visiting hours of 6:00am to 8:00pm.

Overnight patients are limited to one adult visitor in the following areas:

  • Pre– and post–surgery (patient advocates)
  • Pediatric and pediatric ER patients
  • End of life
  • ER Patients are limited to one adult visitor (age 16 and older).

Visitors 16 years old and under are restricted.

Exceptions may be made for extenuating circumstances after consultation with the Administrator on Call (AoC) (e.g. Clergy, patients who have dementia or hearing loss and require the support of a caregiver, end of life care, surgical patients who require an advocate/coach, and emergencies such as stroke requiring decision making by family member).

Hospital staff will pre-screen all visitors (using standard pre-screening questions), perform a temperature check, and will require visitors to wear masks. All visitors will be required to wear an identifying armband indicating they have been screened.

Individuals with respiratory symptoms or other risk factors for COVID-19, such as travel or exposure, will be asked to refrain from visiting.

Visitors will be asked to refrain from visiting and utilize alternative methods of communication with patients who are under observation or test positive for coronavirus (COVID-19).

Exceptions may be made for extenuating circumstances.

*These restrictions should not prevent anyone from seeking medical care. Our Emergency Department remains open to all 24 hours a day, 7 days a week.

Johnston Willis Hospital

Visitation Policy

With COVID-19 cases continuing to decline in Central Virginia, we are pleased to ease our visitation policy, while still prioritizing the safety of our patients, physicians, nurses and colleagues. Effective Monday, May 17, we are making changes to our visitation policy as mentioned below.

  • Patients (including ER patients) are limited to two (2) adult visitors (age 16+) from 6am – 8pm
  • Laboring mothers are allowed one (1) adult visitor (age 16+) for the duration of her labor and one (1) adult visitor overnight.
  • Post-partum patients are limited to two (2) adult visitors (age 16+) during daylight hours (8am – 8pm).

  • Neonatal (NICU) and Pediatric patients will be allowed two (2) adult visitors during the day and one legal guardian overnight.
  • COVID-19 patients are not allowed visitors for the safety of the patient and visitors.

  • Disabled patients who require assistance as a result of such disability are allowed one support person per day for the duration of their stay.

Exceptions may be made for extenuating circumstances after consultation with the Administrator on Call (AoC) (e.g. Clergy, patients who have dementia or hearing loss and require the support of a caregiver, end of life care, surgical patients who require an advocate/coach, and emergencies such as stroke requiring decision making by family member).

Visitors will be asked to refrain from visiting and utilize alternative methods of communication with patients who are under observation or test positive for coronavirus (COVID-19).

Hospital stay will pre-screen all visitors (using standard pre-screening questions). All visitors will be required to wear a mask, an identifying armband indicating they have been screened, and perform appropriate hand hygiene throughout their visit.

Thank you for your cooperation with these restrictions as we work together to end this pandemic.

Parham Doctors' Hospital

Visitation policy

With COVID-19 cases continuing to decline in Central Virginia, we are pleased to ease our visitation policy, while still prioritizing the safety of our patients, physicians, nurses and colleagues. Effective Monday, May 17, we are making changes to our visitation policy as mentioned below.

  • Patients (including ER patients) are limited to two (2) adult visitors (age 16+) from 6am – 8pm
  • Laboring mothers are allowed one (1) adult visitor (age 16+) for the duration of her labor and one (1) adult visitor overnight.
  • Post-partum patients are limited to two (2) adult visitors (age 16+) during daylight hours (8am – 8pm).

  • Neonatal (NICU) and Pediatric patients will be allowed two (2) adult visitors during the day and one legal guardian overnight.
  • COVID-19 patients are not allowed visitors for the safety of the patient and visitors.

  • Disabled patients who require assistance as a result of such disability are allowed one support person per day for the duration of their stay.

Exceptions may be made for extenuating circumstances after consultation with the Administrator on Call (AoC) (e.g. Clergy, patients who have dementia or hearing loss and require the support of a caregiver, end of life care, surgical patients who require an advocate/coach, and emergencies such as stroke requiring decision making by family member).

Visitors will be asked to refrain from visiting and utilize alternative methods of communication with patients who are under observation or test positive for coronavirus (COVID-19).

Hospital stay will pre-screen all visitors (using standard pre-screening questions). All visitors will be required to wear a mask, an identifying armband indicating they have been screened, and perform appropriate hand hygiene throughout their visit.

Thank you for your cooperation with these restrictions as we work together to end this pandemic.

Reston Hospital

Beginning Wednesday, May 5, 2021, Reston Hospital Center will implement the following patient visitation policy.

  • Two visitors will be allowed for admitted patients between the hours of 6:00am and 8:00pm
  • Patients hospitalized for pregnancy or child birth may have one visitor and one assistant present
  • Visitors will be limited to adults age 18+.
Exceptions may be made in the following circumstances:

  • Pediatric patients will be allowed one parent/guardian present after hours
  • Patients with developmental delay or special needs may have one visitor present after hours
  • Patients hospitalized for pregnancy or child birth may have one visitor and one assistant present after hours
  • NICU patients are allowed both parents as visitors 24/7
  • ER patients will be allowed to have two visitors with them during their ER stay
  • COVID-19 positive patients will not have visitors with the exception of end-of-life conditions

We recommend and encourage virtual communication with loved ones through the use of digital platforms and apps like FaceTime, Facebook Messenger, Zoom, Google Hangouts, Skype, WhatsApp, Viber, etc.

We appreciate your support and understanding to ensure the safety of our patients and care team.

Retreat Doctors' Hospital

Visitation policy

With COVID-19 cases continuing to decline in Central Virginia, we are pleased to ease our visitation policy, while still prioritizing the safety of our patients, physicians, nurses and colleagues. Effective Monday, May 17, we are making changes to our visitation policy as mentioned below.

  • Patients (including ER patients) are limited to two (2) adult visitors (age 16+) from 6am – 8pm
  • Laboring mothers are allowed one (1) adult visitor (age 16+) for the duration of her labor and one (1) adult visitor overnight.
  • Post-partum patients are limited to two (2) adult visitors (age 16+) during daylight hours (8am – 8pm).

  • Neonatal (NICU) and Pediatric patients will be allowed two (2) adult visitors during the day and one legal guardian overnight.
  • COVID-19 patients are not allowed visitors for the safety of the patient and visitors.

  • Disabled patients who require assistance as a result of such disability are allowed one support person per day for the duration of their stay.

Exceptions may be made for extenuating circumstances after consultation with the Administrator on Call (AoC) (e.g. Clergy, patients who have dementia or hearing loss and require the support of a caregiver, end of life care, surgical patients who require an advocate/coach, and emergencies such as stroke requiring decision making by family member).

Visitors will be asked to refrain from visiting and utilize alternative methods of communication with patients who are under observation or test positive for coronavirus (COVID-19).

Hospital stay will pre-screen all visitors (using standard pre-screening questions). All visitors will be required to wear a mask, an identifying armband indicating they have been screened, and perform appropriate hand hygiene throughout their visit.

Thank you for your cooperation with these restrictions as we work together to end this pandemic.

Spotsylvania Regional Medical Center

We have updated our visitation policy because of the current COVID-19 environment in our community. These changes are effective Friday, March 6, 2021:

Limited visitation is allowed in the facility:

  • Patients are limited to one adult visitor at a time, except in the Labor and delivery area where two visitors are permitted
  • Overnight patients are limited to one adult visitor at a time in the following areas:
    • Pediatrics
    • NICU
    • Mother/Infant
    • Pre and post Surgery (patient advocates)
    • Disabled patients requiring assistance as the result of such disability
    • Patients who require an advocate for healthcare decisions, and are not positive for COVID-19 nor are receiving continuous aerosol-generating procedures
    • End of life
  • ER Patients are limited to one adult visitor at a time
  • Disabled patients who require assistance as a result of such disability are allowed one support person at a time for the duration of their stay

Visitors 15 years old and under are restricted.

Hospital staff will pre-screen all visitors (using standard pre-screening questions) and will require visitors to wear masks.

Visitors who screen positive for flu or COVID-19 will not be able to visit a patient except for:

  • an end-of-life situation
  • a family member or guardian must make a medical decision

Visitors will be asked to refrain from visiting and utilize alternative methods of communication with patients who are under observation or test positive for coronavirus (COVID-19).

We recommend and encourage virtual communication with loved ones through the use of digital platforms and apps like FaceTime, Facebook Messenger, Zoom, Google Hangouts, Skype, WhatsApp, Viber, etc.

Exceptions may be made for extenuating circumstances.

Thank you for your help in maintaining a safe environment for our patients.

StoneSprings Hospital Center

To reduce the spread of respiratory illnesses, we are taking the following precautions to protect our patients and you:

  • One (1) adult visitor per outpatient imaging, Lab and surgery (in the main lobby waiting area)
  • One (1) adult visitor per medical, surgical and ICU patients (except for COVID-19 inpatients)
  • One (1) adult visitor per Emergency Department patient
  • One (1) adult visitor, per pediatric patient
  • One (1) adult visitor, per patient in Labor & Delivery and Mother-Baby units
  • One (1) adult visitor, per patient who is approaching "end of life" status

Visitors under age 18 are restricted. Only visitors age 18+ are permitted.

Hospital staff will pre-screen all visitors (using standard pre-screening questions) and will require visitors to wear masks.

Visitors who screen positive for flu or COVID-19 will not be able to visit a patient except for:

  • an end-of-life situation
  • a family member or guardian must make a medical decision

If a visitor screens positive for a contagious disease and must enter the facility, the visitor will be escorted.

We recommend and encourage virtual communication with loved ones through the use of digital platforms and apps like FaceTime, Facebook Messenger, Zoom, Google Hangouts, Skype, WhatsApp, Viber, etc.

Thank you for your help in maintaining a safe environment for our patients.

Swift Creek ER

Visitation Policy

With COVID-19 cases continuing to decline in Central Virginia, we are pleased to ease our visitation policy, while still prioritizing the safety of our patients, physicians, nurses and colleagues. Effective Monday, May 17, we are making changes to our visitation policy as mentioned below.

  • Patients (including ER patients) are limited to two (2) adult visitors (age 16+) from 6am – 8pm
  • Laboring mothers are allowed one (1) adult visitor (age 16+) for the duration of her labor and one (1) adult visitor overnight.
  • Post-partum patients are limited to two (2) adult visitors (age 16+) during daylight hours (8am – 8pm).

  • Neonatal (NICU) and Pediatric patients will be allowed two (2) adult visitors during the day and one legal guardian overnight.
  • COVID-19 patients are not allowed visitors for the safety of the patient and visitors.

  • Disabled patients who require assistance as a result of such disability are allowed one support person per day for the duration of their stay.

Exceptions may be made for extenuating circumstances after consultation with the Administrator on Call (AoC) (e.g. Clergy, patients who have dementia or hearing loss and require the support of a caregiver, end of life care, surgical patients who require an advocate/coach, and emergencies such as stroke requiring decision making by family member).

Visitors will be asked to refrain from visiting and utilize alternative methods of communication with patients who are under observation or test positive for coronavirus (COVID-19).

Hospital stay will pre-screen all visitors (using standard pre-screening questions). All visitors will be required to wear a mask, an identifying armband indicating they have been screened, and perform appropriate hand hygiene throughout their visit.

Thank you for your cooperation with these restrictions as we work together to end this pandemic.

TriCities ER

Visitation policy effective January 2, 2021:

  • No visitors in the ER except a legal guardian for pediatric patients and a support person for disabled patients

Exceptions may be made for extenuating circumstances after consultation with the Administrator on Call (AoC).

All others will be asked to defer their visit at this time.

*These restrictions should not prevent anyone from seeking medical care. Our Emergency Department remains open to all 24 hours a day, 7 days a week.

West Creek Emergency Center

Important Information

In order to best deploy Henrico Doctors’ Hospitals resources to meet our community’s needs, we are consolidating resources and will temporarily suspend emergency services at West Creek Emergency Center (WCEC) at 12720 Tuckahoe Creek Court, Richmond, VA 23238. The suspension of services will begin on Wednesday, April 8th at 7 a.m.

To find a HCA Virginia ER near you visit our ER page or call 911 if you are experiencing a medical emergency.