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See below for specific information regarding a HCA Virginia location in your area.

Chippenham Hospital

Visitation Policy

Effective January 2nd, 2021

  • No visitors in the ER except a legal guardian for pediatric patients and a support person for disabled patients

Effective January 3rd, 2021

  • Laboring mothers, including C-sections, and Mother–Baby patients are allowed one adult (age 16 and older) visitor for the duration her stay; Doulas are permitted as a member of the care team and do not count as a visitor
  • Disabled patients who require assistance as a result of such disability are allowed one support person per day for the duration of their stay
  • Pediatric patients, including NICU, are allowed a legal guardian for the duration of their stay

Exceptions may be made for extenuating circumstances after consultation with the Administrator on Call (AoC) (e.g. Clergy, patients who have dementia or hearing loss and require the support of a caregiver, end of life care, surgical patients who require an advocate/coach, and emergencies such as stroke requiring decision making by family member).

All others will be asked to defer their visit at this time.

*These restrictions should not prevent anyone from seeking medical care. Our Emergency Department remains open to all 24 hours a day, 7 days a week.

Dominion Hospital

Visitor restrictions now in effect

Dominion Hospital is implementing visitor restrictions.  All visitors entering the facility will have their temperature checked. We are limiting hospital visitation as follows:

  • Pediatric patients are allowed one adult (age 16 and older) visitor per day, and one guardian at time of discharge
  • No visitors for adult patients
  • Temporary Detention Order (TDO) hearings are limited to only required individuals (must possess proper badging/identification), and follow hospital screening protocol
  • No visitors that are ill
  • Family meetings and discharge planning calls will occur via telephone at this time
  • At discharge, child and adolescent patients are allowed a single guardian present for the discharge process.
  • Outpatient ECT patients are allowed a single adult/patient advocate to accompany them on the day of a procedure.
  • Individuals with respiratory symptoms or other risk factors for COVID-19, such as travel or exposure, will be asked to refrain from visiting.

Enhanced COVID-19 safety precaution – Youth services visitation

Dominion Hospital is committed to keeping you informed, and continuing to best serve our patients and community as the COVID-19 pandemic circumstances continue to evolve. We know that patients, families, and staff may be worried, so please be assured that we continue to follow the guidance of HCA Healthcare and the U.S. Centers for Disease Control and Prevention (CDC) to keep our healthcare community safe.

In addition to our already existing enhanced COVID-19 safety precautions and previously implemented visitor restrictions, effective Tuesday December 1, 2020, Dominion Hospital will shift to parents and guardians of Child and Adolescent patients visiting on alternate days. This enhanced safety measure is in response to increased rates of COVID-19 infection around the country and in our area. It is intended to further limit the number of visitors on the units each day, to increase our ability to maintain physical distancing, and to cut down on potential patient and staff exposure to individuals who may transmit the COVID-19 virus. Beginning Tuesday, December 1, 2020:

  • Patients are allowed one adult (age 16 and older) visitor every other day, and one guardian at time of discharge.
  • Visitors of patients registered with last names A – M will visit on odd days of the month.
  • Visitors of patients registered with last names N – Z will visit on even days of the month.
  • The Child Unit will be offering extended telephone time Monday - Friday 10:00am– 11:00am and 2:00pm – 3:00pm, in addition to their already scheduled 7x/week 6:30pm – 8:30pm, and Saturday/Sunday 1:00pm – 2:00pm times. During phone time, individuals will be allowed to receive two (2) incoming calls no more than 10 minutes each, and are also allowed to make one outgoing call that is not more than 10 minutes each.
  • The Adolescent Unit will also be offering extended telephone times, with calls occurring every day 12:30pm – 1:15 pm, 6:00pm – 7:15 pm, and 8:00pm - 8:30pm. During telephone time, individuals will be allowed to make and receive calls that are no longer than 10 minutes long.  

All others will be asked to defer their visit at this time.

As we often do during heavy influenza outbreaks, visitors and patients are being directed to use specific entrances to allow visitors to be screened. We have positioned supplies at points of entry, so that any potential symptomatic patient who arrives can be properly masked and immediately isolated to protect our colleagues and other patients.

Patient and visitor access will continue to be limited to the Ambulance Entrance at the rear of the building.

These changes are aimed at controlling COVID-19 and other respiratory viruses. This is a rapidly evolving situation and Dominion Hospital will take additional steps to help control the spread of the virus as necessary.

We appreciate your compliance and understanding!

Thank you!

* These restrictions should not prevent anyone from seeking behavioral health care. Our Assessment and Referral Department remains open to all 24 hours a day, 7 days a week, and can be reached at (703) 538-2872.

Hanover Emergency Center

Visitation Policy effective January 7, 2021

  • No visitors in the ER except a legal guardian for pediatric patients and a support person for disabled patients

Exceptions may be made for extenuating circumstances after consultation with the Administrator on Call (AoC).

All others will be asked to defer their visit at this time.

*These restrictions should not prevent anyone from seeking medical care. Our Emergency Department remains open to all 24 hours a day, 7 days a week.

Henrico Doctors' Hospital

Visitation Policy effective January 7, 2021

  • No visitors in the ER except a legal guardian for pediatric patients and a support person for disabled patients
  • Laboring mothers, including C-sections, and Mother–Baby patients are allowed one adult (age 16 and older) visitor for the duration of her stay; Doulas are permitted as a member of the care team and do not count as a visitor
  • Disabled patients who require assistance as a result of such disability are allowed one support person per day for the duration of their stay
  • Pediatric patients, including NICU, are allowed a legal guardian for the duration of their stay

Exceptions may be made for extenuating circumstances after consultation with the Administrator on Call (AoC) (e.g. Clergy, patients who have dementia or hearing loss and require the support of a caregiver, end of life care, surgical patients who require an advocate/coach, and emergencies such as stroke requiring decision making by family member).

All others will be asked to defer their visit at this time.

*These restrictions should not prevent anyone from seeking medical care. Our Emergency Department remains open to all 24 hours a day, 7 days a week.

John Randolph Medical Center

Visitation policy

Effective January 2, 2021:

  • No visitors in the ER except a legal guardian for pediatric patients and a support person for disabled patients

Effective January 3, 2021:

  • Disabled patients who require assistance as a result of such disability are allowed one support person per day for the duration of their stay
  • Pediatric patients are allowed a legal guardian for the duration of their stay

Exceptions may be made for extenuating circumstances after consultation with the Administrator on Call (AoC) (e.g. Clergy, patients who have dementia or hearing loss and require the support of a caregiver, end of life care, surgical patients who require an advocate/coach, and emergencies such as stroke requiring decision making by family member).

All others will be asked to defer their visit at this time.

*These restrictions should not prevent anyone from seeking medical care. Our Emergency Department remains open to all 24 hours a day, 7 days a week.

Johnston Willis Hospital

Visitation Policy

Effective January 2nd, 2021

  • No visitors in the ER except a legal guardian for pediatric patients and a support person for disabled patients

Effective January 3rd, 2021

  • Laboring mothers, including C-sections, and Mother–Baby patients are allowed one adult (age 16 and older) visitor for the duration her stay; Doulas are permitted as a member of the care team and do not count as a visitor
  • Disabled patients who require assistance as a result of such disability are allowed one support person per day for the duration of their stay
  • Pediatric patients, including NICU, are allowed a legal guardian for the duration of their stay

Exceptions may be made for extenuating circumstances after consultation with the Administrator on Call (AoC) (e.g. Clergy, patients who have dementia or hearing loss and require the support of a caregiver, end of life care, surgical patients who require an advocate/coach, and emergencies such as stroke requiring decision making by family member).

All others will be asked to defer their visit at this time.

*These restrictions should not prevent anyone from seeking medical care. Our Emergency Department remains open to all 24 hours a day, 7 days a week.

Parham Doctors' Hospital

Visitation Policy effective January 7, 2021

  • No visitors in the ER except a legal guardian for pediatric patients and a support person for disabled patients
  • Disabled patients who require assistance as a result of such disability are allowed one support person per day for the duration of their stay
  • Pediatric patients, are allowed a legal guardian for the duration of their stay

Exceptions may be made for extenuating circumstances after consultation with the Administrator on Call (AoC) (e.g. Clergy, patients who have dementia or hearing loss and require the support of a caregiver, end of life care, surgical patients who require an advocate/coach, and emergencies such as stroke requiring decision making by family member).

All others will be asked to defer their visit at this time.

*These restrictions should not prevent anyone from seeking medical care. Our Emergency Department remains open to all 24 hours a day, 7 days a week

Reston Hospital

Beginning Thursday, January 14, 2021, Reston Hospital Center will implement the following patient visitation policy in order to better protect our patients and members of our care team:

Visitors will not be allowed for admitted patients with the following exceptions:

  • One (1) adult visitor, per ER patient (during ER stay only)
  • One (1) adult visitor, per surgical patient (perioperative stay only)
  • One (1) adult visitor, per pediatric patient inclusive of NICU babies
  • One (1) adult visitor & one (1) birth coach/doula, per patient in Labor & Delivery and Mother-Baby units
  • One (1) adult visitor, per patient who is approaching “end of life” status

Visitors are limited to adults age 18+.

We recommend and encourage virtual communication with loved ones through the use of digital platforms and apps like FaceTime, Facebook Messenger, Zoom, Google Hangouts, Skype, WhatsApp, Viber, etc.

We appreciate your support and understanding to ensure the safety of our patients and care team.

Retreat Doctors' Hospital

Visitation Policy effective January 7, 2021

  • No visitors in the ER except a legal guardian for pediatric patients and a support person for disabled patients
  • Disabled patients who require assistance as a result of such disability are allowed one support person per day for the duration of their stay
  • Pediatric patients, are allowed a legal guardian for the duration of their stay

Exceptions may be made for extenuating circumstances after consultation with the Administrator on Call (AoC) (e.g. Clergy, patients who have dementia or hearing loss and require the support of a caregiver, end of life care, surgical patients who require an advocate/coach, and emergencies such as stroke requiring decision making by family member).

All others will be asked to defer their visit at this time.

*These restrictions should not prevent anyone from seeking medical care. Our Emergency Department remains open to all 24 hours a day, 7 days a week.

Spotsylvania Regional Medical Center

We have implemented additional safety measures because of the current COVID-19 environment in our community. These changes will go into effect Monday, Jan. 12, 2021:

No visitors will be allowed in the facility with the following exceptions:

  • Laboring mothers are allowed one (1) adult visitor during their stay.
  • Pediatric patients including NICU, child/adolescent behavioral health, and pediatric ER, are allowed one (1) adult guardian at a time.
  • Surgical patients are allowed one (1) adult visitor on the day of their surgery prior to being transferred to an inpatient unit
  • Patients who require an advocate for healthcare decisions, and are not positive for COVID-19 nor are receiving continuous aerosol-generating procedures, are allowed one (1) adult advocate during their stay.
  • Disabled patients who require assistance as a result of such disability are allowed one support person per day for the duration of their stay
  • Patients at or approaching end of life are allowed one (1) adult visitor at a time during their stay.

Visitors 15 years old and under are restricted.

Hospital staff will pre-screen all visitors (using standard pre-screening questions) and will require visitors to wear masks.

Visitors who screen positive for flu or COVID-19 will not be able to visit a patient except for:

  • an end-of-life situation
  • a family member or guardian must make a medical decision

Visitors will be asked to refrain from visiting and utilize alternative methods of communication with patients who are under observation or test positive for coronavirus (COVID-19).

We recommend and encourage virtual communication with loved ones through the use of digital platforms and apps like FaceTime, Facebook Messenger, Zoom, Google Hangouts, Skype, WhatsApp, Viber, etc.

Exceptions may be made for extenuating circumstances.

Thank you for your help in maintaining a safe environment for our patients.

StoneSprings Hospital Center

To reduce the spread of respiratory illnesses, we are taking the following precautions to protect our patients and you:

  • One (1) adult visitor per outpatient imaging, Lab and surgery (in the main lobby waiting area)
  • One (1) adult visitor per medical, surgical and ICU patients (except for COVID-19 inpatients)
  • One (1) adult visitor per Emergency Department patient
  • One (1) adult visitor, per pediatric patient
  • One (1) adult visitor, per patient in Labor & Delivery and Mother-Baby units
  • One (1) adult visitor, per patient who is approaching "end of life" status

Visitors under age 18 are restricted. Only visitors age 18+ are permitted.

Hospital staff will pre-screen all visitors (using standard pre-screening questions) and will require visitors to wear masks.

Visitors who screen positive for flu or COVID-19 will not be able to visit a patient except for:

  • an end-of-life situation
  • a family member or guardian must make a medical decision

If a visitor screens positive for a contagious disease and must enter the facility, the visitor will be escorted.

We recommend and encourage virtual communication with loved ones through the use of digital platforms and apps like FaceTime, Facebook Messenger, Zoom, Google Hangouts, Skype, WhatsApp, Viber, etc.

Thank you for your help in maintaining a safe environment for our patients.

Swift Creek ER

Visitation policy effective January 2, 2021:

  • No visitors in the ER except a legal guardian for pediatric patients and a support person for disabled patients

Exceptions may be made for extenuating circumstances after consultation with the Administrator on Call (AoC).

All others will be asked to defer their visit at this time.

*These restrictions should not prevent anyone from seeking medical care. Our Emergency Department remains open to all 24 hours a day, 7 days a week.

TriCities ER

Visitation policy effective January 2, 2021:

  • No visitors in the ER except a legal guardian for pediatric patients and a support person for disabled patients

Exceptions may be made for extenuating circumstances after consultation with the Administrator on Call (AoC).

All others will be asked to defer their visit at this time.

*These restrictions should not prevent anyone from seeking medical care. Our Emergency Department remains open to all 24 hours a day, 7 days a week.

West Creek Emergency Center

Important Information

In order to best deploy Henrico Doctors’ Hospitals resources to meet our community’s needs, we are consolidating resources and will temporarily suspend emergency services at West Creek Emergency Center (WCEC) at 12720 Tuckahoe Creek Court, Richmond, VA 23238. The suspension of services will begin on Wednesday, April 8th at 7 a.m.