Hospital emergency room (ER) in Richmond, Virginia

When you have a medical emergency, you need the right care, at the right place. At Retreat Doctors’ Hospital, our top priority is making sure you get the care you need quickly and that we provide it with compassion and comfort.

If you are experiencing a medical emergency, call 911.

Features of our 24-hour ER

Our ER is a Primary Stroke Center and offers telepsychiatry services to quickly triage patients with behavioral health needs. Additionally, we provide:

Pediatric-friendly emergency care

Children need specialized care, and we partner with you and your child to offer that care by meeting their unique needs. We also keep you informed of every step taken and communicate all test results and treatment plans during your child’s visit.

Our kid-friendly ER features:

  • 24/7 transfer access to Henrico Doctors' Hospital's pediatric ER and board-certified pediatricians, nurses and subspecialists
  • Family-friendly environment
  • Free valet parking so you and your child can go directly to the ER
  • Free Wi-Fi

FastTrack ER

When your doctor’s office isn’t open or you can’t get an appointment, our FastTrack ER is here for you. Our FastTrack ER is for minor illnesses and injuries that are not emergencies but require treatment within 24 hours, including:

  • Back pain
  • Bites, stings and allergic reactions
  • Burning or infrequent urination
  • Constipation or diarrhea
  • Cough
  • Cuts
  • Earaches
  • Prescription refills
  • Rashes
  • Sore throats
  • Suture removals
  • Wound checks

Use the ER entrance and check in for our FastTrack ER. It is open daily from 11:00am to 11:00pm.

When to go to the ER

Sometimes it’s hard to know if you should seek emergency care, urgent care or schedule an appointment with your primary care provider. Here are some signs and symptoms that may indicate you need emergency care:

  • Chest pain, especially if it occurs with pain in other parts of the body, sweating or other signs of a heart attack
  • Concussion or head injury, especially if you experience any loss of consciousness or memory or have a severe or persistent headache
  • Flu, especially if you are high risk and experience severe or life-threatening symptoms of cold, flu or stomach flu
  • Severe stomach pain, especially if you have high fever, irregular heartbeat or other complicated symptoms
  • Side pain, especially if you also have a fever, dizziness, diarrhea or other symptoms or pain
  • Trouble breathing, particularly if it persists, worsens or you develop symptoms such as pain or fatigue
If you need help determining if your symptoms require an ER visit, you can speak to a nurse 24/7 by calling (804) 320-3627 (DOCS).

When to expect treatment in our ER

Check the top of our website or text "ER" to 32222 to find out the wait times of the HCA Virginia ER closest to you.

Note: Message and data rates apply. ER wait times are approximate and provided for informational purposes only.

Critical and intensive care services

Our state-of-the-art, 24/7 intensive care unit (ICU) provides high-quality care to patients who are critically ill or have a life-threatening injury or disease.

What to expect in the ICU

In the ICU, patients receive constant, personal attention and are often connected to lots of different equipment. Some of this equipment includes advanced heart monitors, ventilators for breathing assistance, feeding tubes and catheters. This helps us ensure we can respond quickly and effectively to changes in patient health. You may also hear various alarms. Our nursing staff is skilled in understanding what these alarms mean and will respond appropriately.

ICU visitation

Families are an important part of the healing process, so we will notify you as soon as your loved one is able to have guests. We ask that you please be patient, as it may be some time before this is possible. Throughout that time, we will be working to address the needs of your loved one.

Once you can visit your loved one, visiting times are flexible, but there may be times when visitation is restricted in the best interest of the patient. These times may include during testing or procedures. During restricted visiting time, you will be asked to wait in the visitors’ lounge. Please use the phone outside the unit before entering.

What to bring to the ICU

For patient safety, we ask that you do not bring flowers to your loved one. Also, please check with the nursing staff regarding your loved one's dietary restrictions prior to bringing food or beverages into the unit.

Designating a key contact person

Upon admission to the ICU, we ask that you designate one person as the primary contact. This will eliminate multiple calls and allow us to focus on caring for your loved one. This individual should call after 9:00am to receive updates and pass on information to family and friends.

During admission, a passcode will be issued to the designated contact person. To comply with federal patient privacy laws, only individuals with the passcode will be provided information about the patient’s condition over the telephone. Please refrain from sharing the code with others. We will defer all outside calls to the primary contact.

Important decisions in critical care

Because patients who are in the ICU are critically ill, it is important for the patient and their loved ones to know that their wishes will be honored. Decisions regarding end-of-life care are difficult to make, and we recommend that patients have an advanced directive on file with Retreat Doctors’ Hospital.

Advanced directives allow patients to clearly articulate their medical wishes should they be too sick to make choices on their own. It also establishes a “healthcare proxy,” or someone who is able to make decisions on behalf of the patient if they are unable to do so.

Emergency care at HCA Virginia

Emergency care is the treatment of emergent medical conditions. It is generally performed in an emergency room, but can also refer to treatment in an ambulance. Emergency medicine physicians may treat patients with injuries or infections, in addition to life-threatening conditions.

Learn about Emergency care