HCA Virginia welcomes your questions, calls and emails. You can contact us at the below locations for your medical records inquiries.
| # | Location | Billing Information | Medical Records |
|---|---|---|---|
| 1 | Chippenham Hospital | (804) 267-3700 | (804) 483-0447 |
| 2 | Henrico Doctors' Hospital | (804) 267-3900 | (804) 289-4861 |
| 3 | John Randolph Medical Center | (866) 675-5440 | (804) 541-7454 |
| 4 | Johnston-Willis Hospital | (804) 267-3700 | (804) 483-5051 |
| 5 | Parham Doctors' Hospital | (804) 267-3900 | (804) 289-4861 |
| 6 | Retreat Doctors' Hospital | (804) 267-3900 | (804) 289-4861 |
| 7 | Swift Creek Emergency Center | (804) 267-3700 | (804) 483-0447 |
| 8 | Hanover Emergency Center | (804) 267-3900 | (804) 289-4861 |
| 9 | TriCities Emergency Center | (866) 675-5440 | (804) 541-7454 |
| 10 | West Creek Emergency Center | (804) 267-3900 | (804) 289-4861 |
Billing Office Hours are 9:00am - 5:00pm, Monday through Friday.
Manage your health by viewing hospital visits, hospital lab results and your health profile on MyHealthOne Patient Portal. You can also pre-register for hospital procedures, pay your hospital bills and manage the health of your loved ones.
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Patient Advocate Info
If you have a concern or a compliment regarding your care, please contact the Patient Advocate.
For Henrico Doctors’ Hospital, West Creek Emergency Center, and Hanover Emergency Center, the Patient Advocate can be reached at (804)289-4691.
For Parham Doctors’ Hospital and Retreat Doctors’ Hospital, the Patient Advocate can be reached at (804)747-5689.
For Chippenham & Johnston-Willis Hospitals and Swift Creek Emergency Center, the Patient Advocate can be reached at (804) 483-1234.
For John Randolph Medical Center, the Patient Advocate can be reached at (804) 541-7417.