Patient information
We offer a wide range of resources to ensure you get all the information you need to understand and be comfortable with your care.
Information and resources for our patients
At LewisGale Hospital Alleghany Hospital, your comfort and healing is our first priority. For that reason, we offer programs and services designed to make your hospital experience exceptional.
Patient resources
Online registration
We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.
We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.
Participating insurance plans
We accept all forms of government insurance from the U.S., Canada and other countries. We also accept Medicare, Medicaid, Civilian Health and Medical Program of the Uniformed Services (CHAMPUS), and workers compensation.
Advance care planning
Advance directives are legal documents that allow you to give directions for your future medical care. Advance directives help you protect your right to request or refuse care.
Patient rights and responsibilities
We respect the dignity and pride of each individual we serve. We want our patients to be informed of their rights, responsibilities, and have access to contacts for complaints and grievances.
Talk directly to a nurse, any time
Consult-A-Nurse is a free service that provides you with physician referrals and health information 24/7. Our RNs and referral specialists can help you find a doctor, answer your healthcare questions and register for classes and events.
How we improve your hospital stay
To help pave the way for a smooth and pleasant visit, we provide information about the services you can expect, some of our protocols and how to prepare.
Hospital amenities
Some of the amenities you’ll enjoy at LewisGale Hospital Alleghany include:
- Comfortable accommodations with cable television and bedside telephones
- Delicious and nutritious food service, including made-to-order, in-room dining for patients, a cafeteria that welcomes visitors, around-the-clock vending and dietitian counseling
- Cottage Window Gift Shop with assorted gifts and conveniences, including books, magazines, personal care items, stamps, cards, snacks, gifts, toys and flowers
- Convenient and free parking
- Smoke-free policy to support a healthy environment
- Safety and security measures for your well-being and the care of your valuables during your stay
Additional services we offer
You’ll find many additional resources to ease your stay, including:
- Special waiting areas for families of patients in surgery, intensive, progressive and emergency care
- Facility signs and building directories to help you find your way
- Counseling and chaplain services, pastoral care, nondenominational chapel
- Postal mail, printouts of email messages, newspapers and flowers delivered to patient rooms
- ATM banking services
- Notary public service
- Wi-Fi access
- Interpreters for many languages, including sign language
- Assistive devices for sensory-impaired persons
- Nearby hotels and restaurants for visitors and families; potential overnight accommodation within the hospital
Visiting hours
Visiting hours are specific to each hospital unit, so you or your potential guests should contact the unit nurse for details. We maintain quiet hours from 2:00pm to 3:00pm and 10:00pm to 6:00am daily to encourage patient healing. If you will be having surgery, we may be able to make flexible arrangements for families visiting you on the day of your procedure.
Preparing to return home
When your doctor decides you’re ready to leave the hospital, you’ll receive a discharge order with instructions for follow-up care, such as medication, dietary requirements or recommendations and your next scheduled appointment with your doctor. You’ll also stop by the hospital cashier to settle your account. Then you’ll be escorted by a hospital representative to your waiting ride home. Depending on your needs, you may want to arrange with a family member or friend to help you return home.
Send surgery updates to your loved ones
Although nothing takes the place of face-to-face communication with your doctors, we're thankful for technology that can help when they're all focused in the operating room. Using your patient account information, loved ones can get text updates about your surgery using our Informer tool.
More resources for our patients
Our goal is to provide you with quick and easy access to all the information you need to stay healthy and connected with your healthcare professionals.
Behavioral health toolkit
There is no shame or fear in needing mental health care, and we make it easier than ever to find providers and programs near you, learn more about behavioral health and how to get support if you or a loved one is in need.
Medical team roles
Many medical professionals play a part in your care while you’re hospitalized, including:
- Anesthesiologists — specialize as physicians who provide anesthesia to safely manage consciousness and pain for patients during surgical procedures
- Intensivists — physicians who care for critically ill patients being treated in a hospital intensive care unit
- Medical technologists and technicians — provide technical assistance to members of the hospital team
- Medical therapists (speech, occupational, physical, respiratory) — provide therapeutic treatment to patients in a variety of specialties to support healing and health
- Nurse practitioners — advanced-practice nurses with the additional education and training needed to provide diagnoses, treatments and medication prescriptions
- Pathologists — physicians who examine the body’s cells and tissues at the microscopic level to develop a precise diagnosis of disease
- Pharmacists — specialized healthcare professionals who focus on the safe and effective use of medications
- Phlebotomists — medical technologists who collect samples for lab testing
- Physician assistants — practice medicine under the direction of physicians and surgeons; formally trained to examine patients, diagnose injuries and illnesses and provide treatment
- Physicians — examine patients, take medical history, prescribe medications and order, perform and interpret diagnostic tests
- Radiologists — physicians who use a variety of advanced imaging technologies to diagnose and/or treat diseases
- Registered nurses (RNs) — provide and coordinate patient care, offer guidance and support to patients and families and educate you about your condition
- Surgeons — operate on patients to treat injuries and diseases
Hospitalist care
Hospitalists are board-certified internal medicine physicians who specialize in the care of hospitalized patients. Your primary care physician continues to play an important role in caring for you while you’re hospitalized and receives regular updates from the medical team, primarily the hospitalist, regarding your plan of care and your progress.
Even if you’re admitted to the hospital through the emergency room, a hospitalist notifies your physician, confers about your condition and status, and coordinates care with appropriate specialists. When you’re ready to go home, our medical team helps you make the transition back to your primary care physician, providing detailed reports from your visit, including lab results and diagnostic images, and recommendations for follow-up care to ensure you make a full recovery.
Virginia pricing transparency
In the commonwealth of Virginia, hospitals must provide easy access to information about insurance carriers and protection against extra out-of-network charges.
MyHealthONE is our secure patient portal that allows you to manage all parts of your healthcare easily and securely.
- View health records — lab results, physician notes, imaging reports and more
- View your post-visit summary
- Schedule a follow-up appointment
- Share your health records with a physician or caregiver
- And more
Download the MyHealthOne app on the App Store® or Google Play