Emergency room (ER) in Reston, Virginia
At Reston Hospital Center, we make sure each emergency visit is efficient and comfortable, including expedited care for less serious conditions. We treat adults and children and offer specialty services for trauma, intensive and progressive care situations.
If you are experiencing a medical emergency, call 911.
Our top priority is making sure you get the emergency care you need quickly and that we provide it with the compassion. To do that, our ER offers a FastTrack ER for less serious illnesses or injuries. We also maintain our status as a Certified Primary Stroke Center and an Accredited Chest Pain Center.
Additionally, we provide:
ER symptom checker
In general, you may need to go to the ER if you have:
- An extreme case of the flu or develop pneumonia as well
- Concussion or head injury
- Severe stomach pain
- Side pain, especially in your lower right stomach, side or back
- Trouble breathing
Our ER wait times
Check the top of our website or text "ER" to 32222 to find out the wait times of the HCA Virginia ER closest to you.
Note: Message and data rates apply. ER wait times are approximate and provided for informational purposes only.
Reston Hospital Center offers a Level II Trauma Center for patients experiencing traumatic injuries or illnesses. Here, we are able to provide life-saving care in these cases, with experts trained in the unique field of trauma medicine. They will work together with emergency and critical care teams to ensure you get treated quickly and effectively.
Progressive and intensive care
Our critical care units provide care that goes beyond typical inpatient support, including:
- Concentrated care: Intensive care doctors (intensivists) and nurses are specially trained to care for patients with life-threatening illnesses or injuries.
- Advanced technology: We are proud to offer advanced technologies and equipment, which enables patients to have shorter hospital stays and better outcomes.
- Progressive mobility program: Because patients in intensive care are often immobilized, our team takes gradual steps to re-introduce activity and restore mobility, with the goal of returning patients to their normal functioning.
- Thorough transitional care program: We coordinate your care with your primary care provider and other specialists to decrease your chances of being readmitted to the hospital.
Progressive care unit (PCU)
Our PCU is known as a "step-down unit." It is for patients who require more medical attention than is available in other units but less than what is required in the ICU. Our PCU allows these patients to heal and transition between levels of care with ease.
Visiting the PCU
- More than two visitors are permitted in the PCU.
- Flowers, balloons, cards and photographs are welcome in the PCU.
- Food and drink are allowed in the PCU.
PCU visiting hours
The PCU has open visitation hours with quiet times varying by patient (based on the patient's and the healthcare team’s needs).
Intensive care unit (ICU)
The specialists in ICU—also known as a critical care unit (CCU)—treat patients with the most serious needs. This is typically patients who need close monitoring and advanced medical services.
Patients may be admitted to the ICU for:
- Brain injuries, such as bleeding, trauma, stroke, tumors or comas
- Cardiac problems, such as very low or very high blood pressure, abnormal heartbeat or heart attack
- Pulmonary and respiratory problems, such as asthma attack, severe pneumonia or pulmonary embolism
- Recovery or ongoing care after surgery, infection, trauma or illness
Visiting patients in the ICU
- Limit ICU visitors to two at the patient's bedside.
- Do not bring live flowers, plants or animals into the ICU.
- Do not eat or drink in the ICU patient rooms. There is a dedicated family waiting room for families to eat in.
- No visitors 14 years old or younger are permitted in the ICU.
- The ICU does not allow rooming in overnight.
- Occasionally, we may ask visitors to step out of the ICU and into the waiting areas while we perform procedures or respond to a crisis situation with a patient.
ICU visitation hours
The daily visitation schedules in the ICU are as follows:
ICU visiting hours: 8:00am to 9:00pm (We have open visitation but ask families to step out during shift changes. These times are 6:30am to 8:00am and 6:30pm to 8:00pm.)
ICU quiet hours: 9:00pm to 8:00 am
General visiting guidelines for patients in critical care
An important part of intensive care treatment is allowing time for patients to rest without interruption in a quiet environment which promotes healing. Our visitor guidelines are designed with this in mind and include:
- As a general rule, visitors cannot stay overnight in patient rooms at Reston Hospital Center. We can provide suggestions for hotels nearby.
- Consider the risk to critical care patients and the need for your visit if you have a fever or symptoms of an infectious illness, such as a cold or flu. If you might be ill, reschedule your visit.
- Exchange visitors and information in the waiting areas, not at the bedside or in doorways.
- For safety reasons, please keep toddlers and infants at home and provide constant, direct supervision to children you do bring.
- Limit cell phone use, and keep conversations to a quiet tone. Set phone ringers on low volume or vibrate.
- Nurses may limit visits to help your loved one rest and heal.
- Rest and take care of yourself, so you are in the best possible health to help your loved one's recovery.
- Use hand sanitizer from the stations on the wall near the door of each room when entering and leaving.
- Use the waiting area when not visiting in the patient's room to help limit traffic and comply with fire and safety regulations and patient confidentiality rules.
Designate a primary contact person
Please designate one of the patient's family members as the primary contact person to receive updates on your loved one's condition from the nursing staff. This person will receive a privacy code that they will need to provide, along with the patient’s name when calling for updates.
Our nurses will also contact this person if there is any change in your loved one's condition.
Emergency care at HCA Virginia
Emergency care is the treatment of emergent medical conditions. It is generally performed in an emergency room, but can also refer to treatment in an ambulance. Emergency medicine physicians may treat patients with injuries or infections, in addition to life-threatening conditions.Learn about Emergency care
- Chippenham Hospital
- Chippenham Pediatric ER
- Hanover Emergency Center
- Henrico Doctors' Hospital
- Henrico Pediatric ER
- John Randolph Medical Center
- Johnston-Willis Hospital
- Parham Doctors’ Hospital
- Reston Hospital Center
- Reston Pediatric ER
- Retreat Doctors' Hospital
- Spotsylvania Regional Medical Center
- StoneSprings Hospital Center
- Swift Creek ER
- TriCities ER
- West Creek Emergency Center