Emergency care at Henrico Doctors' Hospital

Emergency care in Richmond, Virginia

When you need emergency care in Henrico County, Virginia, you can depend on Henrico Doctors’ Hospital. We provide high-quality care for critical injuries and illnesses, such as strokes and cardiac events. To ensure you get the care you need, we are staffed and equipped to diagnose and treat patients of all ages—including infants, children and adults.

If you are experiencing a medical emergency, call 911.

Emergency services

Our top priority in the ER is providing you the emergency healthcare you need quickly, carefully and conveniently. To do that, our ER offers 24/7 services, complimentary valet parking and free Wi-Fi. Our ER also serves as a/an:

• Level II Trauma Center
• Obstetric and gynecologic ER
• Pediatric ER, including autism and sensory-friendly rooms

Emergency treatment for stroke

As a Primary Stroke Center accredited by The Joint Commission, we provide expert diagnoses and treatments for strokes. We also strive to offer education to the surrounding communities about stroke symptoms and signs that require emergency treatment. These are just some of the reasons why we have been nationally recognized for excellence in stroke care.

FastTrack ER

Our FastTrack ER offers access to care for less critical injuries or illnesses. Specifically, it is designed to provide care for minor illnesses and injuries that are not emergencies but require treatment within 24 hours, including:

• Back pain
• Bites, stings and allergic reactions
• Burning or infrequent urination
• Constipation or diarrhea
• Cough symptoms
• Cuts
• Earaches
• Prescription refills
• Rashes
• Sore throats
• Suture removals
• Wound checks

Patients may use our main ER entrance to check in for the FastTrack ER, which is open daily from 11:00am to 11:00pm.

ER symptom checker

Here are some common symptoms to check for that indicate you should visit the ER:

• Chest pain
  • If you also have signs of a heart attack or shock
• Concussion or head injury
  • If you also have any loss of consciousness or memory, headache or seizure
• Flu, "stomach flu" or severe cold
  • If you have trouble breathing, excessive vomiting, dehydration or symptoms associated with pneumonia
  • Consult our cold/flu/stomach flu symptoms chart for more information
• Severe stomach pain
  • If you also have persistent nausea or vomiting, pain in other areas of your body, or high fever
• Side pain
  • If you have high fever, dizziness or gastrointestinal or urinary issues as well
• Trouble breathing
  • If your breathing stops at all or you have extensive breathlessness, pain or fatigue

Our ER wait times

Check the top of our website pages or text "ER" to 32222 to find out the wait times of the HCA Virginia ER closest to you.

Note: Message and data rates apply. ER wait times are approximate and provided for informational purposes only.

Intensive care services

The intensive care units (ICUs) at Henrico Doctors’ Hospital offer 24/7 monitoring of patients who are critically ill with life-threatening injuries or diseases. Additionally, we provide advanced care for patients after they have neurological surgery, heart and vascular surgery or kidney transplant surgery.

Neonatal intensive care

Henrico Doctors’ Hospital expands on our intensive care services in our neonatal intensive care unit (NICU). This large, specially constructed Level III NICU provides critical care for our smallest patients. We offer this service so that parents can feel confident in the advanced care their newborn will receive with us, should they need it.

Pediatric intensive care

We offer exceptional care for children who need critical care in our pediatric intensive care unit (PICU). Here, our pediatric intensivists are available to care for your child 24/7 and are in contact with your child’s pediatrician throughout their hospital stay. We also employ a child life specialist who helps ease your child’s anxieties and fears about being in the hospital and undergoing upcoming tests and procedures.

ICU visitors

We welcome family members and guest visitors in our ICU, but please be aware that nurses may restrict visitation in the best interest of the patient. Visiting hours are typically available daily between 11:00am and 1:00pm and then between 4:00pm and 8:30pm.