Looking to obtain a copy of your medical records?
HCA Virginia Health System utilizes CIOX Health for release of information. You may request the release of your medical records by printing and completing the following form:
Medical Records Release
Records Sent to Your Home
Upon completion, choose one of the following options:
HCA Shared Services, Release of Information
7300 Beaufont Springs Drive
Richmond, VA 23225
CIOX Health - (855) 330-4290
Please allow seven to 10 days for Ciox, the firm who handles these requests to process.
If you need translation services, please contact the facility Health Information Management (HIM) Department at: (804) 483-0446.
Continuation of Care
Facility or Doctor
If you are a facility or a doctor’s office requesting records on a patient currently being treated, or you are a patient requesting records be sent to a physician for continuation of care, please fax a completed release form to CIOX Health (855) 330-4290. Records for continuation of care will be expedited as needed and there is no charge. To follow up on a request please call (804) 267-2539 or toll free at (877) 302-7338.
To request copies of your bill or if you have a question about your bill please contact the billing office at (804) 267-3700.
For medical records questions not related to obtaining copies of records please call: (804) 483-0446.
The offices are open 8:00am through 4:30pm, Monday-Friday.