Looking to obtain a copy of your medical records?

We offer two ways to access your medical record:

Did you know?

You can obtain your medical records by accessing our secure online health portal.

MyHealthOne Patient Portal

Request for Medical Records

HCA Virginia utilizes CIOX Health for release of information. You may request the release of your medical records by printing and completing the following form:

Download Forms

Medical Records Release


Upon completion, choose one of the following options:


CIOX Health
Release of Information
Richmond Shared Service Center
7300 Beaufont Springs Drive
Richmond, VA 23225




Personal Requests:

(855) 330-4290

Continuation of Care:

(855) 226-6070

Please allow five to seven business days for processing.

For additional information, or to check on a status of a previous request please call (877) 302-7338 .

If you need translation services, please contact the facility Health Information Management (HIM) Department at: (571) 349-4000.

Additional Information

When records are to be released to another medical office for continuation of care, please specify the medical office name, address, phone and fax in the "Recipient" section of the authorization form.

For personal requests, your records will be sent to the designated address, fax or email provided on the authorization form.

For additional information or to check on the status of your request, please contact CIOX Health Customer Service at (877) 302-7338 or email RICHSC.PHI@cioxhealth.com .

If you would like to request a copy of radiology images on a CD, please contact the Radiology Department at HCA Virginia by calling (571) 349-4741.