About us

Reston Hospital Center repeatedly achieves high honors for attentive patient care and nursing excellence, as well as several prestigious accreditations. Licensed by the Virginia Department of Health, Reston has achieved certifications and designations from several governing bodies and healthcare organizations.

We were selected as one of only three "Top General Hospitals" in the Commonwealth of Virginia by the Leapfrog Group. We also received the Platinum Performance Achievement Award Recipient in chest pain from The American College of Cardiology. Our awards and recognitions would not be possible without the outstanding team of physicians, nurses and staff that work at our facility.

Reston Hospital Center is also proud of our many accomplishments to help advance healthcare in our community and around the world. We are one of only twelve Visiting Clinician Programs (VCP) in the United States where surgeons from around the world come to train on the latest robotic technology.

We were also the first hospital in Northern Virginia to use advanced surgical technology considered to be the most effective and least invasive. We also performed the first total knee replacement in Virginia utilizing robot-assisted surgery. All of our outstanding achievements illustrate how we strive to lead the advancement of health care for our patients and the greater medical community.

Reston Hospital Center is affiliated with HCA Healthcare, the nation's leading provider of healthcare services. As part of HCA Healthcare, we employ more than 1,200 full-time and part-time staff. In addition, nearly 200 men, women and teens generously volunteer their time at the hospital each week.

We strive to do the right thing, even when no one is watching. We will always:

• Prioritize the safety of our patients, guests, colleagues and staff above everything else
• Advocate for patients and others regardless of our role
• Be honest, genuine, consistent with our words and actions and keep our promises
• Act and treat others as if we are being observed by patients, guests and colleagues at all times
• Refrain from using electronic devices for personal use in the presence of patients and guests
• Treat company resources as if they were our own

We strive to be empathetic to the needs of others and sympathize with their situation. We will always:

• Care for our patients and treat others as if they are our family, actively listening to their needs and ensuring that they know they are highly valued and appreciated
• Create an environment that inspires trust, safeguards dignity and promotes healing
• Be nonjudgmental in our interactions with others
• Use a positive tone, sit down when appropriate, use appropriate touch and respond in a timely manner to patient and family needs
• Ensure patients and families feel they are included in decision-making and are informed about their care
• Participate in hourly rounding, bedside shift report and completion of patient care boards

We take ownership of how actions impact outcomes. We will always:

• Stay informed about the organization, facility and department initiatives
• Present a clean and professional image
• Keep my workplace clean and safe, pick up trash, report safety hazards and seek to repair broken items
• Take the time and accept the responsibility to help (If we cannot personally assist, we will find someone who can.)
• Arrive on time and be ready to focus on assigned duties
• Take ownership of issues and maintain a high standard for our performance
• Use open communication and AIDET- P (Acknowledge, Introduce, Duration, Explain, Thank You + Promise) in all interactions
• Use keywords at key times to ensure customer satisfaction

We value others and embrace diversity, and will always:

• Honor individual differences and cultural beliefs, and embrace the communities we serve
• Speak respectfully of others, acknowledging the vital role each of us plays in providing care to our patients and promoting a climate of trust
• Give honest, timely, constructive feedback and graciously accept feedback as an opportunity to improve
• Honor commitments and meet deadlines

We take personal pride in exceeding expectations. We will always:

• Ensure excellent patient care is provided at all times
• Value and use teamwork to provide excellent customer service
• Seek opportunities for professional development to stay current in our fields of expertise
• Engage patients and guests in such a way that they have positive stories to share about their experiences
• Follow the 10-5 rule: we make eye contact and smile as we approach someone within 10 feet of me, greet people when they are 5 feet from me and guide others to their destination if needed
• Take personal responsibility for the success, image, quality and reputation of the company