You may request a copy of your medical records by printing and completing the Release of Information form.


If you are a patient requesting copies for yourself mail the completed form to:

HCA Shared Services, Release of Information
Boulders VIII, 7300 Beaufont Springs Drive
Richmond, VA 23225

Please allow seven to 10 days for Ciox, the firm who handles these requests to process.

For additional information or to check on a status of a previous request please call Ciox at (804) 267-2539 or toll free at (877) 302-7338.

Continuation of Care

Facility or Doctor

If you are a facility or a doctor’s office requesting records on a patient currently being treated, or you are a patient requesting records be sent to a physician for continuation of care, please fax a completed release form to (855) 226-6070. Records for continuation of care will be expedited as needed and there is no charge. To follow up on a request please call (804) 267-2539 or toll free (877) 302-7338.

To request copies of your bill or if you have a question about your bill please contact the billing office at (804) 267-3700.

For medical records questions not related to obtaining copies of records or you need translation services, please contact the facility Health Information Management (HIM) Department at: please call:

Chippenham Hospital – (804) 483-0446

Johnston-Willis Hospital – (804) 483-5051

The offices are open 8:00 am through 4:30 pm, Monday-Friday.