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Average ER Wait Times

Chippenham Hospital

-- mins

Chippenham Pediatric Emergency Room

-- mins

Hanover Emergency Center

-- mins

Henrico Doctors' Hospital

-- mins

John Randolph Medical Center

-- mins

Johnston-Willis Hospital

-- mins

Parham Doctors' Hospital

-- mins

Retreat Doctors' Hospital

-- mins

Swift Creek Emergency Center

-- mins

West Creek Emergency Center

-- mins

Preparing for Your Visit

At HCA Virginia, we want you to feel comfortable and prepared for your outpatient visit, hospital stay or surgery.

Take time before your upcoming procedure or hospital stay to review your insurance coverage and make sure you are prepared to pay your copay or deductible. If you're unsure of your specific coverage, call your insurance company in advance.

You also can preregister for your stay to save time at check-in.

Items you need for admission

  • All active insurance cards
  • A list of all the medications you currently take
  • Photo identification (such as a driver's license)
  • Living will and other advance directives, if you have them
  • Referral forms (if required)
  • Medical records, X-ray films or prior test results (if your doctor requested them)
  • Written letter of authorization from your insurance carrier (if covered by worker's compensation)
  • A check or credit card for deductibles, copayments or deposits

Items you need during your stay

  • Personal toiletries
  • Comfortable, easy to remove clothing, such as a bathrobe and slippers or socks
  • A list with names, doses and schedules of all medications you take on a routine basis (do not bring these medications with you to the hospital unless your doctor writes an order for you to do so)
  • Glasses, dentures, hearing aids or any other assistive devices you may need
  • Clothes to wear when you go home

We also recommend that you do not bring any items of great value.

Transfer your medical records, if applicable

Requests to transfer medical records must be made in writing. See the release of medical information guidelines for more information.

If you have any questions about transferring your medical records to HCA Virginia, call Consult-A-Nurse at (804) 320-DOCS or (804) 320-3627.

Your doctor's office will provide you with specific information about preparing for an upcoming procedure or hospital stay, but here are some basic suggestions to prepare for your visit:

  • Verify that your procedure is covered by your insurance carrier
  • Get information about what to expect before, during and after your specific medical procedure at our online health library
  • Learn more about preparing for surgery at HCA Virginia
  • Learn more about preparing for your child’s visit to HCA Virginia
  • If you have questions, contact your primary care physician or call our 24/7 information helpline at (804) 320-DOCS or (804) 320-3627.

To ensure effective communication with patients and their companions who are deaf or hard of hearing, we provide appropriate auxiliary aids and services free of charge, including video remote interpreting, sign language interpreters, TTYs, written materials, assistive listening devices and telephones compatible with hearing aids.

Interpreters for non-English speaking patients are also available upon request.