At HCA Virginia, we provide you with access to resources and pricing estimates for common procedures and services to help with the financial aspect of your healthcare.
HCA Virginia provides easy-to-understand pricing information on our patient financial resource website to help you with the financial aspect of your healthcare. Our pricing transparency approach is part of our commitment to helping you make more informed healthcare choices.
Through our patient financial resource website, you can learn about:
- Obtaining a pricing estimate for our most frequently used healthcare services
- Payment options and alternatives available to patients without medical insurance coverage
- Other bills you might receive for services besides your hospital bill
- How our billing process works
- Frequently asked billing and financial questions
Pay Your Bill Online
In our continuing efforts to provide you with easy, reliable and secure billing services, we offer online bill pay for all of our hospitals. We accept VISA, MasterCard, American Express and Discover credit cards. Please call the appropriate location below, Mon - Fri: 9:00am - 5:00pm, if you have any questions regarding your bill.
Click on the appropriate location below to pay your bill online:
- Chippenham Hospital: (804) 267-3700
- Henrico Doctors' Hospital: (804) 267-3900
- John Randolph Medical Center: (866) 675-5440
- Johnston-Willis Hospital: (804) 267-3700
- Parham Doctors' Hospital: (804) 267-3900
- Retreat Doctors' Hospital: (804) 267-3900
Why did I receive separate bills for the hospital and the doctor(s)?
Services you receive at HCA Virginia are often provided by different doctors, including radiologists, cardiologists and other specialists. They are legally required to submit separate bills. If you have a question about a specific bill, call the number provided on the statement you received.
Why didn't my insurance pay for my hospital services?
For information on why your insurance denied a claim, contact your insurance company directly.
Can I pay my bill in installments?
Yes, payment arrangements may be made with HCA Virginia by contacting the billing department at the hospital where you were treated.
I don't have insurance. Is financial help available?
Yes. At HCA Virginia we have charity care and financial assistance programs, including help for those who are uninsured.
What should I do if I have a question about my bill?
If you have any questions about your statement, or believe there is an error, contact the billing department at the hospital where you were treated.
I belong to a managed care plan. What should I do before coming to the hospital?
Read your insurance information closely to make sure you have followed all guidelines for referrals, or call your insurance company for assistance. If you don't follow your plan requirements, it could result in more out-of-pocket expense for you. Your primary care doctor plays an important role in this process, so be sure to communicate with him or her.
I belong to a managed care plan but needed to be seen in the emergency room. What should I do now?
After receiving emergency services from HCA Virginia, you will need to contact your primary care physician or your insurance company within 24 hours to explain your circumstances and ask for authorization.
We also have a financial assistance program designed for uninsured patients who do not qualify for Medicaid, charity care or any other assistance program offered by our facilities, and whose household financial resources and/or income is more than 200 percent of the federal poverty level. These patients receive a bill that reflects a discount from total charges.