CHIPPENHAM / HENRICO DOCTORS' / JOHN RANDOLPH / JOHNSTON-WILLIS / PARHAM DOCTORS' / RETREAT DOCTORS' / SPOTSYLVANIA

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Billing & Insurance

At HCA Virginia, the way we manage billing and insurance coverage is yet another way we're striving to provide you with exceptional service.

Pricing Information

At HCA Virginia, we're committed to providing you with access to pricing estimates for common procedures and services along with other resources to help with the financial aspect of your healthcare. Learn more about pricing and financial resources.

Pay Your Bill Online

In our continuing efforts to provide you with easy, reliable and secure billing services, we offer online bill pay and we accept VISA, MasterCard, American Express and Discover credit cards. Select or call the appropriate location below:

Office hours are 9am to 5pm, Monday through Friday.

Billing & Insurance Frequently Asked Questions

Here are some frequently asked questions and answers regarding billing and insurance at HCA Virginia.

  1. Why did I receive separate bills for the hospital and the doctor(s)?

    Services you receive at HCA Virginia are often provided by different doctors including radiologists, cardiologists and other specialists. They are legally required to submit separate bills. If you have a question about a specific bill, call the number provided on the statement you received.

  2. Why didn't my insurance pay for my hospital services?

    Your insurance may have denied a claim for one or more of the following reasons:

    • The service you received was not covered under your plan.
    • The insurance information you provided was incorrect.
    • You received service from a physician outside your plan's network.
    • You were not covered by your plan at the time you received care.
    • Your primary care physician did not process a referral for the services you received before they were rendered.

    For a detailed explanation, contact your insurance company directly.

  3. Can I pay my bill over time?

    Yes, payment arrangements may be made with HCA Virginia by contacting the billing department at the hospital where you were treated. (See list below.)

  4. I don't have any insurance. Is there any financial help available?

    Yes. At HCA Virginia we have an extensive Charity Care and Financial Assistance Program, including help for those who are uninsured. Learn more about our charity care and financial discount policy.

  5. What should I do if I have a question about my bill?

    If you have any questions about your statement, or believe there is an error, contact the billing department at the hospital where you were treated. (See list below.)

  6. I belong to a managed care plan. What should I do before coming to the hospital?

    Read your insurance information closely to make sure you have followed all guidelines for referrals, or call your insurance company for assistance. If you don't follow your plan requirements, it could result in more out-of-pocket expense for you. Your primary care doctor plays an important role in this process, so be sure to communicate with him/her.

  7. I belong to a managed care plan but needed to be seen in the emergency room. What should I do now?

    After receiving emergency services from HCA Virginia, you will need to contact your primary care physician or your insurance company within 24 hours to explain your circumstances and ask for authorization.

Office hours are 9am to 5pm, Monday through Friday

Financial Assistance

At HCA Virginia, we're committed to providing exceptional healthcare to all persons regardless of financial status. Our financial counselors can help you identify ways to fulfill your financial responsibility. To learn more about our charity care and financial discount policy or to speak with one of our financial counselors, call (800)799-6478.