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John Randolph Medical Center Introduces Electronic Check-In Process in Emergency Room

November 19, 2013

Richmond, Va. (Nov. 19, 2013) —Patients who visit HCA Virginia’s John Randolph Medical Center Emergency Room can now use an electronic check-in process designed to expedite and improve their care and provide them with a better ER experience.

The process is similar to that used in airports and retail outlets. Patients first scan their driver’s license or type in basic identification information at the check-in station in the ER. They are then guided through a series of questions, offered in both English and Spanish that captures the reason for the visit, symptom severity, and other key information.

“Technology is constantly changing and improving the way we are able to provide care to patients across all settings and electronic check-in is just another example of how we are able to do this,” said Suzanne Jackson, CEO of John Randolph Medical Center. “This technology creates a way for information to flow quickly and accurately from patients to caregivers - in the ER this is a critical element of quality care.”

The purpose is to help the ER staff establish the order in which patients are seen, with serious or life-threatening conditions always given priority.

Electronic check-in also retrieves available information on a patient’s medication history and previous hospital visits, giving hospital staff accurate information that expedites the diagnosis and treatment process.

JRMC is the first of the HCA Virginia hospitals in central Virginia to introduce the electronic check-in process, which also will soon be available at Chippenham, Johnston-Willis and Henrico Doctors’ Hospitals including West Creek Emergency Center.

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