December 16, 2013
Kiosk technology to expedite and improve patient care
Richmond, Va. (Dec. 16, 2013) —Patients who visit HCA Virginia’s Henrico Doctors’, Parham Doctors’ and Retreat Doctors’ Hospitals emergency rooms can use an electronic check-in process beginning this week designed to expedite and improve their care and provide them with a better ER experience.
The process is similar to that used in airports and retail outlets. Patients first scan their driver’s license/government ID, or type in basic identification information at the check-in station in the ER. They are then guided through a series of questions, offered in both English and Spanish that captures the reason for the visit, symptom severity, and other key information.
The purpose is to help the ER staff establish the order in which patients are seen, with serious or life-threatening conditions always given priority.
“When I think about EDs, it’s all about time,” said Will Wagnon, CEO of Henrico Doctors’ Hospital. “Clinically, we talk about time is brain. Time is muscle. Time is toxicity. But patients see time as how long it takes to see a physician and get the help they need.
With this new technology, we will promote patient satisfaction and patient safety as well as protect patient identity.”
Electronic check-in also retrieves available information on a patient’s medication history and previous hospital visits, giving hospital staff accurate information that expedites the diagnosis and treatment process.
John Randolph Medical Center was the first of the HCA Virginia hospitals in central Virginia to introduce the electronic check-in process. The technology also will soon be available at Chippenham and Johnston-Willis Hospitals in January.